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Customer Services - Power Quality (PQ) Event Notifications FunctionContentsNarrativeThe purpose of the power quality event notifications enterprise activity is to enable a mechanism whereby stakeholders are alerted as soon as possible to the location, time and severity of power quality events that occur. Power quality event capture instruments can be installed anywhere on the electric power grid including transmission substations all the way down to end-use customer facilities. After an event capture there are generally two methods employed to notify stakeholders that an event has occurred. The first method is an “on-the-fly” approach, near real-time. When an event is captured, if it exceeds pre-set thresholds for notifications, then an email or page is immediately sent to a list of recipients. Generally, these emails or pages will list the time, magnitude and severity. In the case of some instrument manufacturers, a link is given to go back and view the event and in some cases, the event is embedded in the actual email message. The other form of event notification is “after-the-fact” or post-processed. In this method, the data is collected and then processed by a central server or other type of application that is looking for events that exceeded thresholds. In this case, the central server application then sends out emails or pages to a list of recipients. This method has time lag built in because in some instances, data is downloaded only daily and messages are sent after the data is post-processed. Some instruments after and event is captured, will call back to the central server to let the server know, they should download data, reducing the time lag. Key communication occurs between the instruments to pager vendor and ISPs and from the instruments to the central server and then similarly from the central server out to pager vendor and ISPs or internal mail servers.
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